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Terms & Conditions

This website is operated by Bright Paws Limited and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Bright Paws and speak to a member of staff direct.

Bright Paws cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Bright Paws , its agents and employees, are not liable for any losses or damages arising from your use of this site.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Bright Paws are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.

We are fully qualified in canine behaviour therapy, canine myotherapy, hydrotherapy and hold a number of specialist certificates. We adhere to the Veterinary Surgeons act and as such will seek consent for our treatments as appropriate. Where we are unable to obtain this or where the owner does not give us consent to obtain this we will be unable to treat your dog.

We are accredited as a distributor for Dorwest Herbs.

We are happy to answer any questions you may have about any of our products or services in good faith based on our own experience and feedback from our customers. The decision to purchase is entirely yours and we accept no responsibility for that decision.

We adhere to the Veterinary Surgeons Act in respect of herb, supplements and health products and therefore can only give you the manufacturers recommended usage and dosage. We are unable to recommend any product or diagnose any conditions. We advise you contact your Vet before embarking on any course of treatment.

We are proud to stock a wide range of high quality products, it is our aim to provide you with a one stop shop for all your pet needs. If you are looking for a product that is not on our site, please contact us and we will source this product for you, we will provide you with a delivery date and cost so you can decide how you want to proceed.

We only stock products which are what we consider to the ethical and safe for your dog, we will not stock, supply or advise the use of products such as full choke chains (excluding show slip leads), prong collars or electric shock collars. If you feel these are a last resort to a problem we are happy to speak to you to recommend other kinder options and refer you to a behaviorist. Under no circumstances will we stock or supply these items.

Photographs are provided for illustration purposes; packaging may vary. All content on this site is provided in good faith, we have taken every care to ensure there are no errors in relation to typographical, price or description. We reserve the right to correct any errors at any time and as such this may affect your order, where there is a change to your order we will inform you prior to dispatch and you have the right to cancel in line with our policy. We have the right to refuse or cancel any order placed where the product has been incorrectly priced or listed.